Help Desk | Movaci Technology

Secure Email

Secure email services provide end to end encryption which guarantees that email you send and receive cannot be ready by unauthorized individuals.

Find Out More!

Secure VPN Services

Movaci’s secure virtual private network (VPN) services have been designed to create a highly secure, encrypted tunnel between our clients' computers and our secure servers; allowing data to be accessed and transmitted securely.

Find Out More!

Secure Web Hosting Services

Movaci Technology provides specialized web hosting services to clients who require secure, high availability web hosting. Our servers are optimized to provide high-performance hosting and a secure management system for our end users

Find Out More!

Movaci MetroNet

Movaci Metronet provides secure, high speed wireless and fiber based Internet access in conjunction with several strategic connectivity partners located in Asia.

Find Out More!

BorderGuard

BorderGuard is an Internet security device designed for individual or business use. BorderGuard sits between your home or business Internet connection and blocks spam, spyware, viruses, adware and unwanted adult content on the network.

Find Out More!

Help Desk

Movaci Technology’s help desk handles everything from supporting popular desktop applications to troubleshooting complex computer software and hardware problems.
Find Out More!

Tech Store

Movaci Tech Shop is located in Chiang Mai, Thailand and provides a technology store front showcasing a number of technologies, services and solutions we provide.

Find Out More!

Virtual Private Servers

Virtual private servers give you direct root or administrator access to your own virtual server which runs inside a virtualized environment (VMware, Zen or Parallels) on one of our high availability Dell servers.

Find Out More!

Help Desk

Movaci Technology’s help desk handles everything from supporting popular desktop applications to troubleshooting complex computer software and hardware problems.

We work with each of our clients to design a specific Service Level Agreement (SLA) to meet their particular support requirements. Support requests (phone calls, email, and live secure online chat) are reviewed and randomly monitored by our Quality Assurance (QA) team and account managers to ensure compliance with Service Level Agreements and to search for ways to improve our help desk services.

It is critical that organizations use quality, cost-effective support services to assist their staff, customers, agents, partners, and consultants. Many organizations do not have the management, personnel, facilities, or capital resources to provide internal help desk services properly. Consequently, providing quality technical support can quickly become a budgeting headache and a business nightmare.

Our help desk services provide a means to:

Improve your customer service
Lower your technical support costs
Improve your business image
Reduce your management headaches

We can supply your organization with the resources needed to provide quality cost-effective support. We offer a complete line of traditional call center and online support services including:

Phone Support via local direct dial numbers in your city
Online Ticket System Support
Secure Online Chat Support
Secure Remote Support
24 x 7 x 365 support
Vertical or Custom application support
Bilingual (English/Thai/Chinese) support

For more information regarding Movaci Help Desk services please contact us.